Process Associate- Life Insurance Transactions @ Genpact

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.

Inviting applications for the role of Process Associate- Life Insurance Transactions  

Responsibilities:  

• Transaction processing according to standard work & SOP 
• Prioritize transactions according to detailed guidelines to meet SLA 
• Plans and prioritizes tasks and work responsibilities to achieve objectives! 
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems. 
• Assist with/perform other team tasks as the need arises. 
• Ability to accurately interpret and compile information from a variety of sources and systems 
• Ensure that turnaround time and quality of the work meets Company service standards 
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls 
• Handle own work in process and support team efforts to ensure that individual, team goals are met. 
• Maintain key records like working files, email for reference and audit purposes
• Ability to handle basic day to day requirements of excel 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Graduation in any stream except B.Tech and Technical Graduation & Law 

Preferred Qualifications/ Skills 

• Relevant experience in similar process 
• Life Insurance policy admin Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence  
• Exposure to Life Policy Admin systems like CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF 
• Good English Communication (Both written & verbal) Talocity Score of >50 
• Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data 
• Displays energy and enthusiasm in approaching the job 
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service 
• Ready to work on stretched working hours 
• Ability to independently work well with internal and external customers 
• Customer service focus 

• Basic Computer knowledge along with typing speed of 20 words/minute