Senior Engineer - Software Support @ GreyOrange

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Senior Engineer - Software Support

GreyOrange
2 - 3 years
Noida, Gurugram
29 days ago
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Job Description

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.

You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.

Responsibilities:

* Responsible for efficiently handling and resolving technical issues passed on by L2.

* Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.

*Should ensure maximum issues are resolved without L4/R&D involvement.

*Should ensure adherence to committed SLAs for each reported issue.

*Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.

*Should follow internal escalation matrix based on severity and resolution time.

*Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team.

*Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.

*Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.

*Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken

Required :

*Engineering graduate with at least 3 years of experience in a 24*7 Software Support role.

*Experience with Linux/Unix

*Experience with SQL

*Experience with scripting - Python/Shell.

*Must have strong communication skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: GreyOrange
Location(s): Noida, Gurugram

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Keyskills: Unix Automation Linux Software support Software Engineer Monitoring SQL Technical documentation Python

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Senior Engineer - Software Support @ GreyOrange

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