Senior Technical/product Support Engineer - Sql & Data Analytics
- Insightsoftware
- 3 - 8 years
- Hyderabad
- 19 days ago
- Email to a friend
- Report this job
Job Description
Working Timings:
- Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST)
Work from office - Hyderabad location.(Hybrid)
Responsibilities :
- Manage large volumes of incoming emails related to software support.
- Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction.
- Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds.
- Document and analyze product bugs and fixes for Product Management and Engineering teams.
- Assist with customer product installations as needed.
- Meet personal Productivity, Efficiency, and Quality metrics.
- Prioritize and resolve issues with high technical and business impact.
- Handle customer complaints, provide solutions, and follow up for resolution, including sharing workarounds.
- Maintain accurate records of customer interactions in Salesforce.
- Communicate with Product Management and Development Teams using JIRA.
Qualifications/ Requirements
Technical Requirements:
Technical Requirements:
- Previous technical support or product support experience.
- High proficiency in Microsoft Word, Excel, and PowerPoint.
- Intermediate to advanced proficiency in SQL (MS SQL Server, MySQL, PostgreSQL) for data extraction, troubleshooting, and analysis.
- Hands-on experience with data analytics and at least one BI or reporting tool .
- Strong understanding of data modeling, KPIs, and metrics for analysis .
- Ability to work with data connectors and multiple data sources .
- Familiarity with dashboarding, visualizations, and trend analysis .
- Ability to extract meaningful information from customer interactions to diagnose technical issues.
Nice to have:
- Experience with Salesforce and JIRA.
- Basic Oracle and/or SAP knowledge.
- Experience with software installations, network operations, and support.
- SQL Server administration (backup/restore, triggers, stored procedures, etc.).
- Familiarity with Microsoft IIS and SQL Server Analysis Services.
- Windows troubleshooting (Event Viewer logs, Installer errors, Registry Editor, etc.).
Communication skills:
- Ability to clearly and effectively communicate with internal teams and external customers.
- Native or equivalent English proficiency.
- Excellent written communication skills.
Valued Traits:
- Highly motivated and driven to perform at the highest level.
- Natural curiosity and willingness to learn and understand issues
- Shows pride in producing quality deliverables.
- Always being punctual and professional internally and with customers.
Education Requirements:
Bachelors Degree (CSE, IT) or MCA
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: BI AdministrationEmployement Type: Full timeContact Details:
Company: InsightsoftwareLocation(s): Hyderabad+ View Contact
Keyskills: Product Support SQL Registry Editor SQL Server Analysis Product Management Microsoft IIS PostgreSQL MySQL MS SQL Server Installer errors Event Viewer logs
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in