Desktop Support Engineer. @ NCR Corporation

Home > Hardware and Networks - Other

Desktop Support Engineer.

NCR Corporation
1 - 3 years
Delhi, NCR
11 days ago
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Job Description

Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties.

Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs.

Used the established tracking system to log requests, monitored progress, tracked the problem resolution.

Identified the patterns of failure, researched bug fixes and implemented solutions.

Worked with vendors to resolve hardware operating system issues.

Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in

person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company.

Configuring and installing the Windows workstations and Macintosh operating systems in

response to the demands of a complex network design.

Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users issues.

Installing, certifying and troubleshooting the campus and remote campus network cabling

infrastructure including a wide variety of local area network equipment and software.

Training the end-users on the use and features of the various operating systems and applications on various platforms.

Demonstrating the customer service skills, such as actively listening to customers in order

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Delhi, NCR

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Keyskills: customer service networking desktop desktop support troubleshooting hardware networking dns macintosh system administration end user technical support active directory remote support desktop engineering it helpdesk desktop administration dhcp

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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NCR Corporation

NCR is the worlds leading enterprise provider of software, hardware and services for banks, retailers, restaurants, small business and telecom

Desktop Support Engineer. @ NCR Corporation

Home > Hardware and Networks - Other