Manager, Professtional Services
- Avalara Technologies
- 12 - 15 years
- Pune
- 13 days ago
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Job Description
What Youll Do
- Manage operations performance with a laser focus on Turn Around Time & Quality.
- Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines.
- Responsible for the planning, direction, execution, control, and completion of assigned projects.
- Work extremely diligently in overseeing multiple tasks while ensuring timelines are met.
- Create process improvement strategy and processes to aid and improve our performance
- Monitor client projects and to keep projects moving forward.
- Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects.
- Manage relationships with both internal and external stakeholders
- Ensure that team processes are documented.
- Work independently with internal and external groups on multiple simultaneous projects.
- Performance discussion and feedback.
You will work from Pune office, willing to work in a hybrid model with 2-3 days per week from the office. You will report to Director, Professional Services.
What Your Responsibilities Will Be
- Experience of 8 - 10 years, who's worked in Shared services model.
- You have experience managing teams and engaging with Business stakeholders outside India.
- 5 years' experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
- You have examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management.
- You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly.
- You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems.
- You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
- Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and
- facilitate resolution.
- You are Teamwork-oriented with a focus on customer satisfaction and business development.
- Flexible to work in a 24/5 environment based on business requirements.
What You'll Need to be Successful
- MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background.
- Experience with sales tax compliance
- Worked in a leadership role managing multiple functional stakeholders (internal and external).
- Proven track record of managing team.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Avalara TechnologiesLocation(s): Pune
Keyskills: Team Management Operations Strategy Client Facing Stakeholder Management Escalation Management Team Development KPI Monitoring Performance Management SLA Management
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