Tax & Compliance Specialist
- Avalara Technologies
- 8 - 13 years
- Pune
- 21 days ago
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Job Description
What You'll DoThe Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation. You will support collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions.
What Your Responsibilities Will Be
- You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling.
- You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts.
- You will lead POD operations including training, performance oversight, and CPO management.
- Oversee the audit notice resolution by new hires, provide feedback, and support training improvements.
- You will conduct root cause analysis independently and recommend preventive measures.
- Identify trends and propose product enhancements, AI/RPA process improvements.
- You will maintain process documentation and lead SOP development plans.
- You will use AI tools like ChatGPT to improve workflows and support enterprise AI adoption.
- Collaborate with RPA teams to develop and monitor automation solutions based on notice types.
- You will be an Incident Management Lead for SRR, ensuring timely communication of impacts and updates.
- Design internal training programs for both US and Pune teams.
- Ensure quality and SLA compliance in customer communications.
- Support filing cycles one week per month during the initial six months.
- Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization.
What You'll Need to be Successful
- Minimum 8-10 years of relevant professional experience in tax compliance role.
- Recognized as a leader within the Compliance team and across departments.
- Trusted by stakeholders for subject matter expertise
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: FinanceRole: Financial AnalystEmployement Type: Full timeContact Details:
Company: Avalara TechnologiesLocation(s): Pune
Keyskills: Tax Compliance RPA ChatGPT AI Incident Management SOP development
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