Payroll Specialist III
- Dayforce
- 2 - 7 years
- Kolkata
- 18 days ago
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Job Description
- Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and timely for all assigned clients.
- Ensure accurate and timely processing of payroll impacting changes, payment, and payroll processing for assigned clients.
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
- Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)
- Provide Payroll support services to clients according to Ceridian contract, legislative requirements, and business needs.
- Establish and maintain a deep understanding of customer s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
- Create, update, and review standard operating procedures (SOP) and perform quarterly documents reviews.
- Have an I own it attitude about deliverables and projects from start to finish.
- Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
- Proactively manage quarter and year end payroll auditing and processing.
- Reports to Associate Manager/Manager
- Promptly escalate exceptions to Associate Manager/Manager/Director
- Accountable for individual performance
- Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards.
- Meet or exceed process KPIs.
- Drive customer satisfaction by providing high quality of service.
- Execute corrective and preventive action plans.
- Record key delivery data for metrics purposes
- Become the Subject Matter Expert in process.
- Be an effective team player
- Proactively highlight risks
- Ensure that complaints are proactively escalated
- Seek and respond to development feedback.
- Mentor & Coach new recruits in their process.
- Undergraduate or Higher Education
- At least 2 years of work experience in payroll processing.
- UK working hours (1 pm to 10 pm IST)
- Ability to work overtime (Weekday/Weekend) during year end season and including INDIA public holidays.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Compensation & BenefitsRole: Compensation & Benefits - OtherEmployement Type: Full timeContact Details:
Company: DayforceLocation(s): Kolkata
Keyskills: Payroll processing Customer satisfaction Standard operating procedures Director Support services Mentor Manager Quality Control Subject Matter Expert Management Auditing
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