Executive - Product Operations
- Bitbybit Solutions
- 2 Positions
- Mumbai
- 14 days ago
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Job Description
- Database Management: Research and Development (Weightage: 20%)
- 1.Creating a database of decision makers of the relevant governmental / non-governmental organisations (Service Suppliers) operating in the Service domain of G2C, B2c, BSFI & Skill Development in India.
- 2.Analysing and searching secondary database through the internet, online directories, etc.
- 3.Maintaining those database for further use on the project.
- Content: Drafting & Marketing (Weightage: 30%)
- Sorting each organisation as per the relevance of the services we may take.
- Drafting and sharing the desired customised e-mailer proposal to each potential Service Supplier organisation.
- Using all relevant Direct Marketing approaches to reach out to the potential Service Suppliers.
- Meeting, proposing and coordinating with the decision makers of such organisations to on-board them on HKMS.
- Aggressively following up with a potential Service Supplier organisation.
- Operations: On-boarding, Service Delivery & Support (Weightage: 35%)
- Setting up an achievable target for all verticals and allied services domain for a period (Monthly, Quarterly, etc) in close coordination with the immediate superior and achieving the same for every period.
- After deal closing, coordinating with Product team, Service Suppliers and internal relevant departments for documentation, agreements, and technical integration on HKMS.
- On-boarding a Service Supplier within the timeline decided after the deal closer.
- Helping our regional operations team and IT team to resolve operations and IT issues by coordinating with the relevant team at on-boarded Service Supplier organisation.
- Analysis & Identifying the gap between the potential volume of a particular service per day per centre and the actual volume delivered of such service per day per centre.
- Operations: On-boarding, Service Delivery & Support (Weightage: 35%)
- Setting up an achievable target for all verticals and allied services domain for a period (Monthly, Quarterly, etc) in close coordination with the immediate superior and achieving the same for every period.
- After deal closing, coordinating with Product team, Service Suppliers and internal relevant departments for documentation, agreements, and technical integration on HKMS.
- On-boarding a Service Supplier within the timeline decided after the deal closer.
- Helping our regional operations team and IT team to resolve operations and IT issues by coordinating with the relevant team at on-boarded Service Supplier organisation.
- Analysis & Identifying the gap between the potential volume of a particular service per day per centre and the actual volume delivered of such service per day per centre.
- Analyse and help the operations team to increase the business potential of a particular service to optimum level.
- Ensuring effective product management of all allied services domain from on-boarding to the transactions level on the quality standards.
- Maintaining good relationships with all the existing as well as potential Service Supplier organisations.
- Policy & Procedure: Development & Implementation (Weightage: 10%)
- Spearheading the development and implementation of any policy / SOP related to E Commerce& allied services.
- Making sure that all the processes related to E Commerce& allied services operations are carried out on the basis of the SOP for that particular process / procedure.
- Planning properly for all the challenges which may come for the implementation of any SOP.
- Ensuring that the SOP is approved before implementation.
- Reporting & Escalation (Weightage: 05%)
- Ensuring the reports related to any KRA are sent on time to seniors if the frequency is predefined OR as and when asked in frequency not pre decided.
- Making sure to escalate any issue if unable to resolve yourself. To liaise with the External partners and coordinate with management for service development.
- Maintaining a cordial relationship with sub-ordinates and seniors to ensure a higher level of efficiency of the team working with you.
- Participating in Weekly, Monthly, Quarterly and Annual reviews with all reports and discussing the issues with seniors openly to achieve the targets smoothly.
- Any Graduate
B: Qualification:
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: Back Office OperationsFunctional Area: Not SpecifiedRole/Responsibilies: Executive - Product OperationsContact Details:
Company: Bitbybit SolutionsLocation(s): Mumbai+ View Contact
Keyskills: microsoft excel coordination skills data entry
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