Product Support Analyst - Jampp
- Affle
- 1 - 3 years
- Remote
- 29 days ago
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Job Description
We are looking for an outstanding Product Support Analyst to join our new Product Support team.
The Product Support team is responsible for addressing our direct customers and internal stakeholders requests as well as providing valuable feedback to our Product Tech teams.
As a Product Support Analyst, you will have the opportunity to work directly with a variety of teams (Revenue Operations, Sales, Growth, Tech, and more) to understand their challenges. As part of this role, your responsibilities will involve identifying, diagnosing, and troubleshooting complex technical issues. Your findings and learnings will have a significant impact on stakeholders, helping define project outlines and contributing to the backlog of our dynamic Product Tech team.
Were looking for an entrepreneurial mindset: an active listener with a proactive attitude whos eager to identify and solve recurring roadblocks, always ready to take ownership and help find the best possible solution.
Primary Responsibilities:
- Address product-related inquiries and requests from both internal and external stakeholders, ensuring timely responses and efficient resolution.
- Troubleshoot and solve any challenges stemming from such product requests, at both technical and non-technical levels.
- Translate relevant requirements and emerging trends into the product backlog, identifying the right Product Tech squad to address them.
- Proactively identify the issues that are having a negative impact on Jampps business or product, escalating them accordingly.
- Explain complex features and processes in simple terms to non-technical receptors.
- Contribute to our documentation and knowledge base, processes, and team efficiency.
- Most of all: learn and become an expert in Jampps product.
Required Skills:
- Bachelors degree in Administration, Economics, Engineering, or related field (being an advanced student isnt a blocker).
- Experience in SQL, APIs and Python for data-analysis.
- Comfortable and experienced in working with Google Sheets.
- Ownership attitude and entrepreneurial spirit.
- Independent, autonomous, and proactive fast learner.
- Curious and enthusiastic problem solver.
- Thorough communication skills.
- Analytical background and strong attention to detail.
- Learn a ton about the hottest area of growth in Internet advertising - Mobile
- Competitive salary.
- A great level of responsibility from day one and the chance to develop your potential without limitations.
- An entrepreneurial environment.
- A dynamic remote-first work culture with the possibility of accessing coworking spaces as needed.
- A structured remote onboarding process and continuous training with a supportive team. We win together!
- Work with a talented global team that you can constantly learn from! We have Jamppers from ... our customers are not the only ones from around the globe .
- Cool swag and team activities (even when working from home)
Job Classification
Industry: Software ProductFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: AffleLocation(s): Remote
Keyskills: python product support customer service sales sql server sql plsql customer support production support technical support unix shell scripting application support software support troubleshooting mysql api unix communication skills jira
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