Technical Support Engineer
- Orangepeople
- 4 - 9 years
- Hyderabad
- 12 days ago
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Job Description
Are you a hands-on tech enthusiast who thrives on solving problems and keeping systems running smoothly? We're looking for a proactive professional to provide technical support, troubleshooting, and maintenance for all technology-related issues across the organization. In this role, you'll assist with installing, configuring, and upgrading hardware and software, while also training users, enhancing system security, and ensuring a secure, scalable, and efficient technology infrastructure.
Key Responsibilities:
- Infrastructure Management: Assist in managing IT infrastructure, including servers, networks, and storage devices.
- Software Installation and Upgrades: Ensure the timely installation, configuration, and upgrade of software applications and systems.
- System Maintenance: Install, configure, and maintain hardware and software systems to ensure optimal performance.
- Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to end-users.
- Security Management: Implement and monitor security measures to protect the companys data and systems from breaches and other threats.
- Documentation: Maintain technical documentation, user manuals, and system configurations to ensure efficient operations.
- Training and Support: Provide training and support to employees regarding the use of technology and software tools.
- Collaboration: Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions.
- Monitoring and Optimization: Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance.
- Create a Laptop image for the Organization, install it on a new laptop, and maintain it.
- Assist with laptop issues across the Organization.
- Monitor the organization's mailbox for outgoing and incoming mail.
Skills and Qualifications:
- Technical Expertise: Strong understanding of various operating systems, hardware, software applications, and networking protocols.
- Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify and resolve technical issues quickly.
- Security Awareness: Familiarity with cybersecurity practices and tools to safeguard systems and data.
- Communication Skills: Ability to explain technical concepts to non-technical users in a clear and accessible manner.
- Project Management: Experience in managing or assisting with IT projects, including system upgrades and migrations.
- Certifications: Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required.
Education and Experience:
- Education: A Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience: Typically 5+ years of experience in IT support.
Preferred Qualifications:
- Experience with cloud computing and services (e.g., AWS, Azure).
- Familiarity with virtualization technologies (e.g., VMware).
- Experience with coding or scripting languages such as Python, Bash, or PowerShell.
Benefits:
- Health Insurance, Accident Insurance.
- The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: OrangepeopleLocation(s): Hyderabad
Keyskills: Azure Cloud Endpoint Management Zohodesk Zoho Google Suite System Administration Office 365 AWS
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