International Airline Customer Service Executive - Voice Process
- IGT Solutions
- 1 - 5 years
- Noida, Gurugram
- 18 days ago
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Job Description
Job Summary: -
We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.
Who we are looking for?
Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages.
Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.
Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.
Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.
Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedias policies and procedures.
Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.
Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.
Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.
Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.
Preferred Qualifications and Experience:
- Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.
- Minimum Bachelor's degree/ Under grad drop out
- Excellent communication skills
What you will be signing up for?
- Promising career progression
- Best in industry compensation
- Transport facility
- Comprehensive training and development throughout your tenure
- World class work culture, you would not want to miss!
Contact Person- HR TANYA
Carry your CV And Passport size photo.
Mention (HR Tanya) on top of cv.
Whatsapp your CV on 9289837***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Voice Process International Voice Process International BPO Blended Process Customer Service International Call Center Non Voice Inbound Email Process Chat Process US Process Backend Airline Process Travel Process GDS Customer Handling International Calling
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