Application Tech Support Practitioner @ Accenture

Job Description

Project Role :Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Software License Management
Good to have skills :NAMinimum 0-2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction while maintaining the quality of our services.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.
Professional & Technical
Skills:

- Must To Have
Skills:

Proficiency in Software License Management.- Strong analytical skills to assess client needs and system performance.- Excellent communication skills to convey technical information clearly.- Ability to work collaboratively in a team-oriented environment.- Familiarity with software licensing policies and compliance.
Additional Information:- The candidate should have minimum 0-2 years of experience in Software License Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.Qualification15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

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Keyskills:   software asset management service delivery troubleshooting license management customer experience vendor management it asset management asset management it procurement recruitment procurement software licensing microsoft licensing itil