ACME SBC Consultant
- Netpace Inc
- 4 - 8 years
- Bengaluru
- 5 years ago
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Job Description
Job Description The Service Delivery Engineer (SDE) is an expert member of the engineering team and is highly skilled in the domain technology, product and underlying stack. SDE is responsible for solving extremely complex, critical customer issues. The SDE acts in the role of a Subject Matter Expert and is sought by customers and Oracle employees to provide expert technical advice. The SDE is highly customer centric, demonstrates proactive approach and drives initiatives to delight customer and contribute to organization's growth. The SDE is result-oriented and performs the assigned duties with a high level of autonomy and commitment and provides period updates to management. Job Responsibilities
- Investigate and resolve highly complex and critical issues requiring expert technical knowledge
- Act as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc)
- Lead triage activities along with customer and internal stakeholders (engineering, product support, product management)
- Root Cause Analysis and presentation
- Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation
- Work with the customer and internal stakeholders to establish, track and execute service delivery plans
- Escalation Management - Interface with customer and internal stakeholder to manage escalations and lead resolution
- Research product technical, functional and domain technology related areas and conduct knowledge transfer sessions for internal stakeholders and customers
- Manage SR queues and work with team members to jointly resolve issues
- Perform assessments (functional, business process, technical, configuration, performance)
- Contribute to after-hours support in a combination of shifts, on-call. (There are no regular night shifts)
- Execute or provide stand-by assistance for maintenance window interventions
Qualification
- Engineering or Science graduate (B.E., M.E., MCA) or equivalent with strong academic credentials
- Candidate should have minimum 4-8 years of strong experience in telecom domain ,Packet switch /Circuit switch based signaling architecture
- Minimum 4-8 years hands-on Experience on AcmePacket Clients or any other Client (NSN, Avaya, etc)
- Candidate should have of experience in one or more of telecommunication protocols (SIP, H323, MGCP, RTP/RTCP, TCP, UDP , Diameter) Communications
Skills Requirement
- Demonstrated experience and knowledge of telecom domain, protocols and signaling architecture.
- Must be familiar with LAN/WAN data networking architectures and routing protocols
- Knowledge and Understanding of VOIP/IMS, SIP trunking architecture
- Security (TLS, SRTP or IPSEC)
- Excellent knowledge of SIP / IMS call flows (3WC, Voice Call, Media Server, Video Call, etc)
- Strong experience in tracing (Wireshark) and testing tools (MGTS, Spirent, Seagull, SIPP)
- Knowledge of scripting languages (e.g.: shell, Perl, Python), parsing tools
- Strong analytical and troubleshooting skills
- Demonstrated ability to coordinate the resolution of escalated issues
- Excellent Communication and customer facing skills
Generic Requirement
- Candidate should be self-motivated, flexible and energetic and willing to work in a dynamic environment
- Candidate should be willing to work in a support/consultant role
- Candidate should be willing to work after-hours through combination of shifts, on-call
- Candidate should be willing to travel for short-term projects, meetings, workshops (25% maximum)
- Candidate should have strong communication and inter-personal skills and should be a team player
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Netpace IncLocation(s): Bengaluru+ View Contact
Keyskills: Business process WAN Analytical LAN VOIP Telecommunication Troubleshooting Oracle Product support Business operations
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Netpace Inc
Netpace is a data-driven provider of AI, Data Analytics, Enterprise App development, Mobile development and Cloud enablement solutions to Fortune 500 companies. Our data-centric services and solutions are used to drive digital transformations and empower our customers to make highly informed ...
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