Support Engineer 1
- Ample Technologies
- 1 - 2 years
- Mumbai
- 6 days ago
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Job Description
Designation - L1 Support Engineer Onboarding & Off-boarding
Location - Mumbai, Pune, Gurgaon, Hyderabad, Chennai, Kochi
Job Type: Rotational Shifts 24x7
Job Summary:
We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and off-boarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.
This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements.
Key Responsibilities :
- Execute onboarding and offboarding procedures for users across customer environments.
- Create, modify, and deactivate user accounts in Google Workspace.
- Manage user and channel access in Slack, including permissions and integrations.
- Handle user provisioning tasks in Jira and other ITSM ticketing tools.
- Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
- Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
- Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
- Maintain accurate records of account status and license allocations.
- Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
- Monitor ticket queues and complete tasks within defined SLAs.
- Participate in documentation of recurring tasks and suggest process improvements.
Desired Profile :
- 02 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
- Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
- Working knowledge of Slack user and workspace administration.
- Familiarity with Jira or equivalent ticketing systems.
- Basic knowledge of license management across common SaaS platforms.
- Strong attention to detail and ability to follow procedures precisely.
- Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
- Good written and verbal communication skills.
- Strong time management and task ownership abilities.
Preferred Qualifications:
- Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
- Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
- Any certification in IT fundamentals or Google Workspace Admin is a plus.
- Experience working in customer-facing IT service environments.
Why Join Us:
- Be part of a fast-paced, customer-focused IT team.
- Gain hands-on experience with leading enterprise SaaS and endpoint management tools.
- Opportunity to grow your skills and advance your career through continuous learning.
About the Company:
Ample is a 28 years old organisation. What does it mean for you?
We are a stable organisation with with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10.
We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.
The foundation for future growth is on the following foundations:
Globally revered brands in partnerships with Ample - in the enterprise and retail industry You would be representing a brand that the market has revered and valued over two decades We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity. Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine
We live our vision and values:
Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.
https://ample.co.in/
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: ContractContact Details:
Company: Ample TechnologiesLocation(s): Mumbai
Keyskills: Google workplace Jira ticketing System Jamf Slack Communication Skills
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Ample Technologies
Ample Technologies Pvt Ltd. We device and deliver customised solutions for our clients in the digital imaging, IT, print, and video industry. Our mobile computing, storage and presentation divisions cater to the need of corporate clients. Headquartered at Bangalore, we have branches in chennai ...
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