AM - Customer Success (Gurugram/Bengaluru/Mumbai)
- Netcore Cloud
- 2 - 4 years
- Mumbai
- 3 months ago
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Job Description
Gurugram, Bengaluru, MumbaiCustomer Success Team | Full-time Do you love to own customer s KPIsAre you an evangelist who would like to help the marquee International
enterprise brandsThen this is the role for you!Role Responsibilities Develop an intimate understanding of your customers businesses
Develop a network of champions within each account through education,
coaching and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing
thought leader/subject-matter-expert and help them in creating marketing
strategy user lifecycle journey
Collaborate with customers to develop, launch, and manage marketing
campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and
analytics
Enlighten our customers with insights garnered from their own data and
industry trends
Ensure customers get maximum value from customer engagement by leveraging
full platform functionality
Handle customer concerns with confidence, putting them at ease
Generate Case Studies, Testimonials PR from customers opportunities
Learn best of the marketing technologies and concepts
Opportunity to work with diverse of clients in diverse industries and learn
their marketing concepts
Represent on behalf of customers/company at different forums/webinarsQualifications MBA in Marketing is a plus
5+ years of experience in digital marketing, CRM or Customer Success (Ideal)
Strong attention to detail, dedicated work ethic, organized, and strong
communication skills desired
Ability to work with cross-functional teams
Strong project management and time management skills
Ability to identify and implement process improvements
Strong problem-solving skills - diagnosis, root-cause assessment, option
evaluation and resolution
Ability to communicate clearly and strategically with clients, team
members, and the marketplace
Ability to respond quickly to critical issues and roadblock
Good communication skills (Written/Oral)
Excellent presentation skillsWhy NetcoreBeing first is in our nature. Netcore cloud is first and leading
AI/ML-powered customer engagement and experience platform (CEE) that helps B2C
brands increase engagement, conversions, revenue and retention. Our
cutting-edge SaaS products enable personalized engagement across the entire
customer journey and build amazing digital experiences for business of all
sizes.Our CEE platform includes 6 products - Customer Engagement, Email,
Personalization, Product Experience, Customer Data platform (CDP) Raman - our
AI engine.Netcore has a perfect combo of experience as well as an agile mind. We
currently work with 5000+ enterprise brands across 18 countries and serve more
than 70% Unicorns in India, making us among the top-rated customer engagement experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries
worldwide including United States and Germany. Being certified as a Great Place
to Work for three consecutive years only reinforces Netcore s principle of
being a people-centric company - where you will not be just an employee but a
family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape
the future. For more information, please visit netcorecloud.com or follow us on
LinkedIn.What s in it for youImmense growth, continuous learning and consult the top-notch international
brands
Work with some of the most innovative brains
Opportunity to explore your entrepreneurial mindset
Open culture where your creative bug gets activated. If this sounds like a company you would like to be a part of, and a role you
would thrive in, please don t hold back from applying! We need your unique
perspective for our continued innovation and success!So let s converse! Our inquisitive nature is all keen to know more about you.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Netcore CloudLocation(s): Mumbai
Keyskills: Time management Project management Marketing campaigns Agile Subject Matter Expert Digital marketing Customer engagement Marketing strategy Analytics CRM
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Netcore Cloud
Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital...
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