Technical Support Engineer @ R Systems

Job Description

Job Description:

We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction.

• Preferably well versed with handling calls, emails, web tickets and chats from B2B customers.
• Must have prior experience in providing support for any software product (mobile app or web-based portal
• Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server.
• Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc.
• Adjacent device experience can be useful- network printers, routers, cable modems
• Hardware troubleshooting skills  (troubleshooting internet-connected hardware)
• Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc.
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports

Interview Mode: Virtual

Perks:

Both side Cab

PF Deduction

Gratuity

Mediclaim

Kindly share your resume on sh**********t@rs*****s.com or you can contact on 8448771*** for more details

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Technical Support Saas Applications Product Support