Technical Support Engineer
- NetApp
- 2 - 6 years
- Bengaluru
- 2 months ago
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Job Description
Job SummaryAs a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products
You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results
You must be a ?take charge? professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience
You'll also be happy to come into the office either full time or hybrid (minimum two days a week), Respond to situations where NetApp product support has been unable to solve customers technical issues, Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers, Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise, Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas, Job Requirements
Storage and Object based storage experience
Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience, Passion and ability to learn new technologies in a fast-pace environment, Work well in a team environment and be a proactive contributor to team development projects, Creative approach to problem solving and demonstrate a ?can-doattitude, High ability to multi-task, manage workload and define priorities based on business impact of issues, Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment, Ability to follow standard engineering principles and practices, Strong Understanding Of The Following
Hardware principles, RAID, and iSCSI
Object-based storage and S3 protocol
Distributed databases (Cassandra)
Network troubleshooting experience (Wireshark, TCP)
Linux administration and scripting
Virtualization (VMware, Docker-containers)
Data protection and understanding of T10 Protection Information (PI) concepts
Experience with NetApp Data ONTAP 9
0+ (a plus), Fiber Channel, Infiniband, NVMe-oF, HTTP/RestAP
Education
Typically requires a minimum of 2-5 years related experience within a similar Technical Support role
A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees
This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp
We are all about helping customers turn challenges into business opportunity
It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate
We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance
Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations
We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future
We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: NetAppLocation(s): Bengaluru+ View Contact
Keyskills: infiniband wireshark iscsi rest ap customer service troubleshooting raid
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