Automation Engineer
- Crowdstrike
- 5 - 10 years
- Mumbai
- 14 days ago
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Job Description
The Customer Success Automation team offers opportunities to create a meaningful impact and expand your skill set through a variety of experiences building Customer Success workflows, applications and infrastructure within CrowdStrike s Falcon platform and its ecosystem. The Automation team is a strategic enabler for the Customer Success business (Technical Support, Technical Account Management and Provisioning teams). As part of this team, you will have the opportunity to be a trailblazer leading with technology as a solution to accelerate the digital transformation and self-service capabilities for both CrowdStrike s customers and for CrowdStrikers (internal customers).
About the Role
As an Automation Engineer you will perform a hybrid role of Software Engineer / DevOps Engineer within our engineering team and help build tools, integrations and infrastructure that enable our Customer Success teams to deliver world class Technical Support and Customer Success at scale.
What you'll Do
- GO and Python Software Engineer for Customer Success Automation team
- Design and implement Kubernetes clusters in AWS for scalable and resilient application infrastructure
- Design, implement, deploy and maintain scalable solutions (Applications, Microservices and Infrastructure) supporting the business needs of our Technical Support and Customer Success teams
- Design, implement and maintain integration flows using an array of different platforms, APIs, databases, protocols and data formats
- Integrate UI/UX frameworks for custom-built tools
- System Integration to ensure the tools are we'll integrated within the Customer Success ecosystem
- Operate CI/CD pipelines for the support Automation team
- Collaborate with technical peers within the Customer Success, IT and Product teams
- Train and enable the teams within CrowdStrike Customer Success Organisation on various tools/technologies built and deployed by Support Automation team.
- 5+ years of solid hands-on experience as a software engineer in production-grade projects with proficiency in Go (Golang) and Python
- Basic UI development with ability to integrate an existing UI/UX framework (any frontend stack)
- Working with CI/CD (Jenkins, GitLab, Bitbucket or similar CICD platforms)
- Experience with Kubernetes deployments in AWS (EKS or self-managed clusters)
- Familiarity with cloud infrastructure components (VPCs, IAM, EC2, RDS, etc) in AWS
- Strong understanding of containerization technologies (Docker) and orchestration.
- Strong Problem-solving, team collaboration, effective communication and ability to thrive in fast-paced environments.
- Experience with infrastructure as code (IaC) practices and tools
- Full-Stack development experience will be a plus for this role
- Prior Technical Support/Customer Success tool development experience
- Experience building web-services with data processing pipeline
- Frontend experience (Ember, React, Bootstrap)
- Hands-on experience with Python Libraries (Text data and Log Parsing) and Python Frameworks (Django/Fast API framework experience preferred)
- Strong working knowledge of SIEM tools/Log Analysis tools (Logscale, LogStash, Datadog, DynaTrace or Splunk)
- Integration with Customer Success Platforms like Salesforce Service Cloud and GainSight Customer Success
- Strong understanding of the day-to-day operations and challenges of Enterprise Software/SaaS Customer Success and Technical Support functions
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental we'llness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified across the globe
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: CrowdstrikeLocation(s): Mumbai+ View Contact
Keyskills: Automation System integration Equity Data processing Log analysis Wellness Account management Technical support Python Recruitment
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Crowdstrike
CrowdStrike_x001A_ is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.
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