ServiceNow Developer Order Management For Telecom Module @ Sonata Software

Job Description

We are looking for a ServiceNow Developer with expertise in Order Management for the Telecom module.

Experience: 5+ Years in ServiceNow Development, with CSM and Telecom Order Management experience

Position Type: Full-time

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
• Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
• Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
• Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
• Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
• Support UAT, defect fixing, and performance tuning for order management processes.
• Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
• Ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills:

• 5+ years of hands-on development experience in ServiceNow platform.
• Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
• Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
• Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
• Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
• Ability to write technical documentation, design documents, and deployment guides.
• Experience in working in Agile/DevOps environments.

Certifications

• ServiceNow Certifications (Certified System Administrator, Certified Application Developer, Telecom Order Management certification)

Nice to Have:

• Exposure to CPQ (Configure Price Quote) processes in telecom.
• Experience with Performance Analytics, Virtual Agent, or other advanced ServiceNow capabilities.

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Keyskills:   Servicenow OMT CSM