Customer Success Manager-(Hybrid)
- Leena Ai
- 4 - 10 years
- Noida, Gurugram
- 1 year ago
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Job Description
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:
- Managing and growing the customers lifetime revenue potential by creating a shared vision and roadmap for success
- Providing customers with success blueprints, service plans, and business roadmaps
- Defining and optimizing the customer lifecycle , mapping the customer journey
- Communicating with major clients on a regular basis and responding to specific queries
- Driving adoption and usage of products and features across multiple business units, teams, and markets
- Developing and implementing efficient and effective management plans for clients
Candidate Qualifications:
We require the following qualifications from candidates:
- Proven work experience as a Strategic Account Manager or Key Account Manager
- 4+ years of solid Customer Success Management experience in a B2B SAAS environment
- Excellent communication skills
- Should have an education background from a Tier-1 college.
- Experience building account plans for growth and creating shared vision with customers
- Hands-on experience with CRM software and Account Management systems
- Strong negotiation skills with a problem-solving attitude
- Flexible, startup mindset with proven success in fast-paced work environments
Required Skills:
The following skills are required for this role:
- Strategic account management
- Customer success management
- CRM software
- Account management systems
- Excellent communication skills
Benefits:
- Flexible work hours
- Hybrid setup - Location Gurgaon
- Performance Bonus
- Health Insurance
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Leena AiLocation(s): Noida, Gurugram+ View Contact
Keyskills: Health insurance SAP Management systems Strategic account management Account management Oracle MS Office office 365 CRM
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Leena Ai
Leena AIs Gen AI-powered Autonomous Agent is designed for global enterprises. Equipped with Leena AIs proprietary large language model, WorkLM, Leena AI empowers enterprises worldwide to redefine how employees get work done, delivering a transformative impact on productivity and efficiency.
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