Director @ Astreya

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Director

Astreya
8 - 12 years
Remote
3 months ago
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Job Description

We are seeking a highly motivated and detail-oriented Delivery Excellence Leader to drive

operational efficiency, quality, and performance across the practice. This role is responsible for

implementing best practices, frameworks, and governance models to ensure consistent, high-

quality delivery across client engagements. You will work closely with delivery teams, practice

leaders, and support functions to enable continuous improvement and innovation.

Key Responsibilities:

Delivery Governance & Assurance:

Establish and monitor delivery governance frameworks, ensure adherence to quality

standards, and support risk mitigation strategies across programs and projects.

Process Improvement:

Identify gaps in delivery processes, implement corrective actions, and drive continuous

improvement initiatives using methodologies like Lean, Six Sigma, or Agile.

Performance Metrics & Analytics:

Define and track delivery KPIs (quality, efficiency, utilization, client satisfaction, etc.),

and provide actionable insights through regular dashboards and reports.

Capability Building:

Support upskilling initiatives, delivery team onboarding, and training programs to

strengthen delivery capabilities and standardization across the practice.

Client Engagement Support:

Participate in key client reviews, audits, and feedback sessions. Drive action plans for

improvement and ensure lessons learned are captured and reused.

Knowledge Management:

Promote reuse of delivery artifacts, tools, templates, and best practices. Maintain a

repository of delivery accelerators and enablers.

Audit & Compliance:

Ensure delivery practices comply with internal policies, client requirements, and

industry regulations (e.g., ISO, GDPR, etc.). Tooling & Automation:

Work with PMOs and CoEs to introduce and maintain delivery tools, project

management platforms, and automation enablers.

Required Qualifications:

Bachelors/Masters degree in Engineering, Business, or related field.
8+ years of experience in delivery management, program governance, or operational

excellence roles.

Strong understanding of delivery lifecycle methodologies (Agile, Waterfall, Hybrid).
Experience with process improvement methodologies (Lean, Six Sigma, CMMI, ITIL).
Proficiency in tools like JIRA, Confluence, ServiceNow, MS Project, or Power BI.
Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications:

Certifications such as PMP, PRINCE2, Lean Six Sigma, CMMI/ISO, ITIL, or SAFe Agile.
Experience working in consulting or global delivery models.
Exposure to enterprise client environments and large-scale transformation programs.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: Astreya
Location(s): Remote

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Keyskills: PMP Automation Assurance ISO Process improvement Consulting CMMI Continuous improvement Operations Analytics

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Astreya

One of today\\Zs top IT solutions and services companies, Systweak has a wealth of experience developing innovative and user-friendly software for demanding users. Established in 1999, Systweak provides cost-effective software solutions with the highest standards of quality. Systweak aims to improve...

Director @ Astreya

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Director

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Director - Application Support(ERP)

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