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Team Lead - Online Sales | Immediate Requirement @ IndustryBuying

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 Team Lead - Online Sales | Immediate Requirement

Job Description

We are looking for an experienced Team Lead - Tele Sales to oversee a team of 7-10 telesales executives. In this role, you will drive the team to achieve sales targets, convert new leads through cold calling, upsell and cross-sell to existing customers, and expand Industrybuyings overall customer base. You will be responsible for monitoring team performance, implementing sales strategies, and ensuring high-quality customer interactions. The ideal candidate will be highly analytical, proficient in CRM tools, and have a strong track record of leading successful telesales teams.


Roles & Responsibilities:

  • Lead a High-Performing Tele Sales Team:
    • Supervise and motivate a team of 7-10 telesales executives to achieve daily, weekly, and monthly sales targets.
    • Provide coaching and mentorship to enhance individual and team performance.
    • Manage team performance and resolve challenges through continuous feedback and support.
  • Cold Calling and Lead Conversion:
    • Strategize and execute cold calling efforts to convert fresh leads into customers.
    • Drive team efforts to convert inquiries into sales and consistently build the customer base.
  • Customer Retention, Upselling, and Cross-Selling:
    • Develop strategies to convert existing customers for repeat purchases.
    • Encourage the team to effectively upsell and cross-sell products, expanding the customers overall value to the business.
  • Sales Tracking and Performance Monitoring:
    • Utilize Google Sheets to actively track and monitor individual and team performance, sharing reports with senior management regularly.
    • Analyze data to identify trends, areas for improvement, and opportunities for growth.
  • Call Quality and Process Improvement:
    • Conduct regular call quality checks to ensure high standards in customer interaction.
    • Identify areas for improvement and provide constructive feedback to the team to enhance performance.
  • Team Management and Retention:
    • Manage and control team churn by implementing effective retention strategies.
    • Oversee roster management, ensuring optimal staffing and adherence to schedules.
    • Develop incentive plans to drive motivation and minimize turnover.

Must-Have Skills/Qualifications:

  • Experience: 7-10 years of proven experience in telesales, inside sales, or assisted sales, with prior experience of 4-5 years in leading a telesales team.
  • CRM Proficiency: Hands-on experience with CRM tools such as Salesforce, Zoho, or HubSpot is required.
  • Cold Calling Expertise: Prior experience in cold calling and converting leads is a must.
  • Analytical Skills: Highly analytical, with the ability to interpret sales data and identify actionable insights.
  • Proficiency with Google Sheets: Strong ability to create, manage, and analyze performance reports using Google Sheets.
  • Industry Experience: Experience in eCommerce or B2B sales will be highly preferred.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Sales & Business Development
Role Category: BD / Pre Sales
Role: Business Development Manager (BDM)
Employement Type: Full time

Contact Details:

Company: IndustryBuying
Location(s): Delhi, NCR

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Keyskills:   Google Sheets Telesales Cold Calling Zoho Crm B2B Sales Team Management

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