Team Lead - Online Sales | Immediate Requirement
- IndustryBuying
- 7 - 10 years
- Delhi, NCR
- 30 days ago
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Job Description
We are looking for an experienced Team Lead - Tele Sales to oversee a team of 7-10 telesales executives. In this role, you will drive the team to achieve sales targets, convert new leads through cold calling, upsell and cross-sell to existing customers, and expand Industrybuyings overall customer base. You will be responsible for monitoring team performance, implementing sales strategies, and ensuring high-quality customer interactions. The ideal candidate will be highly analytical, proficient in CRM tools, and have a strong track record of leading successful telesales teams.
Roles & Responsibilities:
- Lead a High-Performing Tele Sales Team:
- Supervise and motivate a team of 7-10 telesales executives to achieve daily, weekly, and monthly sales targets.
- Provide coaching and mentorship to enhance individual and team performance.
- Manage team performance and resolve challenges through continuous feedback and support.
- Cold Calling and Lead Conversion:
- Strategize and execute cold calling efforts to convert fresh leads into customers.
- Drive team efforts to convert inquiries into sales and consistently build the customer base.
- Customer Retention, Upselling, and Cross-Selling:
- Develop strategies to convert existing customers for repeat purchases.
- Encourage the team to effectively upsell and cross-sell products, expanding the customers overall value to the business.
- Sales Tracking and Performance Monitoring:
- Utilize Google Sheets to actively track and monitor individual and team performance, sharing reports with senior management regularly.
- Analyze data to identify trends, areas for improvement, and opportunities for growth.
- Call Quality and Process Improvement:
- Conduct regular call quality checks to ensure high standards in customer interaction.
- Identify areas for improvement and provide constructive feedback to the team to enhance performance.
- Team Management and Retention:
- Manage and control team churn by implementing effective retention strategies.
- Oversee roster management, ensuring optimal staffing and adherence to schedules.
- Develop incentive plans to drive motivation and minimize turnover.
Must-Have Skills/Qualifications:
- Experience: 7-10 years of proven experience in telesales, inside sales, or assisted sales, with prior experience of 4-5 years in leading a telesales team.
- CRM Proficiency: Hands-on experience with CRM tools such as Salesforce, Zoho, or HubSpot is required.
- Cold Calling Expertise: Prior experience in cold calling and converting leads is a must.
- Analytical Skills: Highly analytical, with the ability to interpret sales data and identify actionable insights.
- Proficiency with Google Sheets: Strong ability to create, manage, and analyze performance reports using Google Sheets.
- Industry Experience: Experience in eCommerce or B2B sales will be highly preferred.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: BD / Pre SalesRole: Business Development Manager (BDM)Employement Type: Full timeContact Details:
Company: IndustryBuyingLocation(s): Delhi, NCR
Keyskills: Google Sheets Telesales Cold Calling Zoho Crm B2B Sales Team Management
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