Customer Experience Associate @ Flipkart

Job Description

Job Title: Customer Experience Associate
Department: Flipkart Large & Grocery Control Tower Operations
Employment Type: Contract (12 Months Renewable Based on Performance)
Salary Range: 20,000 28,000 NTH
Location: Flipkart Office. ETV, Bengaluru

About the Role:

We are looking for a dynamic and customer-obsessed individual to join our Flipkart Large & Grocery Control Tower Operations team as a Customer Experience Associate. This role is ideal for a motivated MBA fresher who is passionate about delivering superior customer experiences and solving real-world problems in a fast-paced environment.  

Key Responsibilities:

• Collaborate with operations and customer support teams to enhance customer experience across Flipkart Large & Grocery deliveries.
• Identify, analyze, and resolve customer-related issues promptly with a focus on root cause identification and preventive action.
• Drive customer satisfaction by ensuring timely communication and resolution of service gaps.
• Coordinate with multiple stakeholders across functions to streamline processes and elevate the customer journey.
• Support process improvement initiatives and participate in team projects that enhance control tower operations.

Ideal Candidate Profile:

• Education: MBA Fresher from a Tier 2 or Tier 3 college.
• Academic or Extracurricular Excellence: Demonstrated achievements in academics or notable contributions in extracurricular activities.
• Communication Skills: Excellent English communication both written and verbal.
• Experience: Prior exposure to event management or experience working with large-scale team events is highly preferred.
• Problem-Solving Skills: Strong analytical mindset with the ability to understand customer pain points and implement effective solutions.
• Attitude: Self-driven, customer-centric, and a collaborative team player.

Contract Terms:

• Duration: 12 months
• Renewal: Subject to performance evaluation

Ready to shape exceptional customer journeys with us?
Apply now and be a part of Indias leading e-commerce ecosystem.  

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Keyskills:   Excellent English communication Event management Collaborative team player Self-driven Customer-centric