Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Experience Associate @ Flipkart

Home > SCM & Logistics

Flipkart  Customer Experience Associate

Job Description

Job Title: Customer Experience Associate
Department: Flipkart Large & Grocery Control Tower Operations
Employment Type: Contract (12 Months Renewable Based on Performance)
Salary Range: 20,000 28,000 NTH
Location: Flipkart Office. ETV, Bengaluru


About the Role:

We are looking for a dynamic and customer-obsessed individual to join our Flipkart Large & Grocery Control Tower Operations team as a Customer Experience Associate. This role is ideal for a motivated MBA fresher who is passionate about delivering superior customer experiences and solving real-world problems in a fast-paced environment.  

Key Responsibilities:

  • Collaborate with operations and customer support teams to enhance customer experience across Flipkart Large & Grocery deliveries.
  • Identify, analyze, and resolve customer-related issues promptly with a focus on root cause identification and preventive action.
  • Drive customer satisfaction by ensuring timely communication and resolution of service gaps.
  • Coordinate with multiple stakeholders across functions to streamline processes and elevate the customer journey.
  • Support process improvement initiatives and participate in team projects that enhance control tower operations.

Ideal Candidate Profile:

  • Education: MBA Fresher from a Tier 2 or Tier 3 college.
  • Academic or Extracurricular Excellence: Demonstrated achievements in academics or notable contributions in extracurricular activities.
  • Communication Skills: Excellent English communication both written and verbal.
  • Experience: Prior exposure to event management or experience working with large-scale team events is highly preferred.
  • Problem-Solving Skills: Strong analytical mindset with the ability to understand customer pain points and implement effective solutions.
  • Attitude: Self-driven, customer-centric, and a collaborative team player.

Contract Terms:

  • Duration: 12 months
  • Renewal: Subject to performance evaluation

Ready to shape exceptional customer journeys with us?
Apply now and be a part of Indias leading e-commerce ecosystem.  


Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Procurement & Supply Chain
Role Category: SCM & Logistics
Role: SCM & Logistics - Other
Employement Type: Contract

Contact Details:

Company: Flipkart
Location(s): Bengaluru

+ View Contactajax loader


Keyskills:   Excellent English communication Event management Collaborative team player Self-driven Customer-centric

 Fraud Alert to job seekers!

₹ 2.25-3.75 Lacs P.A

Similar positions

Associate Manager - Global Command Center

  • Pfizer
  • 2 - 7 years
  • Chennai
  • 9 hours ago
₹ Not Disclosed

Associate - Supply Chain Traceability (Shared Service)

  • Ajanta Pharma
  • 4 - 8 years
  • Mumbai
  • 10 days ago
₹ Not Disclosed

Senior Associate - SCM

  • Meesho
  • 3 - 8 years
  • Nagpur
  • 21 days ago
₹ Not Disclosed

Senior Associate - SCM

  • Meesho
  • 3 - 8 years
  • Noida, Gurugram
  • 24 days ago
₹ Not Disclosed

Flipkart

www.industrybuying.com\n\nIndustryBuying is a leading B2B product platform in India, jointly owned by MonotaRO, W.W Grainger, and IndiaMart. Specializing in industrial and agricultural products for businesses and SMEs, we have served over 1.5 million SME customers with a catalog of products from glo...