Grievance Redressal Executive
- Fastsurance
- 2 Positions
- Noida, Gurugram
- 3 days ago
- Email to a friend
- Report this job
Job Description
- Drafting Customer Complaint Form
- Guide customers in the completion and submission of the necessary paperwork.
- Monitor the progress of document submissions and follow up with customers to ensure timely completion.
- Maintain accurate records of customer complaints, document submissions, and communication.
- Identify opportunities to streamline and enhance the ombudsman operations process.
- Stay updated with industry best practices, regulatory changes, and new guidelines related to complaint handling
- Minimum of 2 years of work experience in the insurance industry, preferably in a customer service or operations role.
- Solid understanding of insurance products, policies, and claims procedures.
- Familiarity with regulatory requirements related to complaint handling in the insurance industry.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
- Attention to detail and accuracy in drafting documents and reviewing submissions.
- Proficiency in using computer software and tools, including MS Office Suite and CRM systems.
- Ability to work independently and collaborate within a team-oriented environment.
- Problem-solving skills to address customer complaints and adapt to changing circumstances.
- Commitment to maintaining confidentiality and handling sensitive information with discretion.
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Grievance Redressal ExecutiveContact Details:
Company: FastsuranceLocation(s): Noida, Gurugram+ View Contact
Keyskills: customer service insurance health claims claims processing health insurance claims claims adjudication
Fraud Alert to job seekers!
₹ 2 to 6 Yr
Similar positions
Fastsurance
Insurance Samadhan is India's most trusted platform for resolving insurance complaints. FoundedinAug2018, we are Industry leaders in the claim resolution space in India. Series A startup with positive unit economics. Featured on Shark Tank India season 1Â 15000 + cases, 10000 + happy cu...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in