Client Success Manager
- DXC Technology
- 4 - 8 years
- Pune
- 3 days ago
- Email to a friend
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Job Description
Job Description:
Client Success Manager
Job Location : Pune
The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client accounts within the commodities trading sector. Acting as the key representative of the Consulting & Engineering Services (CES) organization, the CSM bridges sales and delivery, ensuring seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others. This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution. While not directly responsible for sales, the CSM should have a strong technical understanding and experience in account management or sales-related roles.
Requirements
- Minimum 5 years of experience in IT, account management, or sales-related roles
- Technical background (general IT knowledge, not necessarily hands-on experience)
- Experience in or knowledge of commodities trading
- Fluency in English
- Strong ability to orchestrate and coordinate teams working on complex, multi-offering accounts
Key Responsibilities
Revenue Growth
- Collaborate with Market partners for account planning, leveraging industry SMEs
- Manage and generate the sub-$5M pipeline
- Ensure contract renewal readiness and secure renewals
- Foster a revenue growth mindset within the CES team
- Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
Client Intimacy
- Act as the Voice of the Client within CES
- Understand and align with the Client s goals, internal programs, and technology activities
- Build and maintain relationships with key client stakeholders
- Stay informed on industry trends, competitor activities, and market shifts
Revenue Management
- Approve sub-$5M deals
- Partner with Market teams for accurate revenue and margin forecasting
- Ensure all contractual delivery obligations are met
Delivery Quality
- Lead a virtual team comprising all CES personnel engaged in the account
- Ensure client satisfaction with delivered work
- Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation
- Oversee delivery of fixed-price projects within time, scope, and budget
- Ensure efficient resourcing and staffing speed
- This role offers the opportunity to work with top-tier commodities trading clients, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Pune
Keyskills: Relationship management Engineering services Automation SAP Staffing Consulting Resourcing Strategic planning Account management Forecasting
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