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Associate Travel Support @ Itilite

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 Associate Travel Support

Job Description

Associate Travel Support (India)

Provide exceptional traveler care and customer service to our clients
Accurately complete end to end International travel requirements for air, hotel,car, rail.
Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
Open to work in flexible environment, roster off, weekend working, public holidays and festivals
Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Excellent communication skills (Both Written and Verbal)
Providing consultative multi-country routings for best fares and preferred carrier usage.
Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators
Embrace the role of providing a superior consultative value to clients
Should be team player and manage show alone if required
Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Comfortable with Night Shift

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Itilite
Location(s): Bengaluru

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Keyskills:   customer service Customer Support Travel Support travel technology Communication

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Itilite

Itilite is in search of a skilled content marketer, entrusted with guiding its path towards becoming the global leader in Travel & Expense SAAS. Positioned at the Series C stage, Itilite is resolutely pursuing the goal of digitalizing corporate travel and expenses, striving to render the experie...