Dynamics 365 Customer Insights Technical Lead
- Victrix Systems
- 10 - 12 years
- Delhi, NCR
- 18 days ago
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Job Description
Responsibilities :- Lead and implement end-to-end technical solutions within D365 Customer Insights (Data and Journeys) to meet diverse client requirements, from initial design to deployment and support.- Design and configure CI data unification processes, including data ingestion pipelines, matching and merging rules, and segmentation models to create comprehensive and actionable customer profiles.- Demonstrate deep expertise in data quality management and ensuring data integrity.- Proficiency in integrating data with CI-Data using various methods, including standard connectors, API calls, and custom ETL pipelines (Azure Data Factory, SSIS).- Experience with different data sources and formats.- Hands-on experience with the Power Platform, including Power Automate (flows for data integration and automation), Power Apps (for custom interfaces and extensions), and Dataverse (data modeling and storage).- Strong skills in JavaScript, Power Fx, or other scripting languages relevant to CI customization and plugin development.- Ability to develop, test, and deploy custom functionalities, workflows, and plugins to enhance CI capabilities.- Proven experience in customer journey mapping, marketing automation, and campaign management using CI-Journeys.- Ability to design and implement personalized customer journeys based on data insights and business objectives.- Proactively troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance optimization, and system stability.- Conduct root cause analysis and implement effective solutions.- Strong analytical and problem-solving skills, with experience leveraging CI data analytics to generate actionable business insights and recommendations.- Ability to translate data into compelling narratives and visualizations.- Excellent written and verbal communication skills for effectively liaising with stakeholders, clients, and internal teams.- Ability to clearly articulate technical concepts to both technical and non-technical audiences.- Provide technical mentorship and guidance to junior team members.- Contribute to knowledge sharing and best practices within the team.- Stay up-to-date with the latest D365 Customer Insights features, updates, and best practices.- Proactively seek opportunities to expand your technical knowledge and skills.Required Skills & Experience :- 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.- In-depth understanding of data unification, segmentation, and profile creation within CI-Data.- Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.- Hands-on experience with Power Platform tools (Power Automate, Power Apps, Dataverse).- Strong skills in JavaScript, Power Fx, or other scripting languages used for CI customization and plugin development.- Proven experience in customer journey mapping, marketing automation, and campaign management within CI-Journeys.- Deep understanding of marketing and customer experience principles and their application within CI.- Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights.- Excellent written and verbal communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Victrix SystemsLocation(s): Delhi, NCR
Keyskills: Dynamics 365 Customer Insights Technical Architect Data Ingestion Azure Data Factory Data Pipeline MS Dynamics System Implementation Power Automate SSIS Dataverse PowerApps MS Dynamics 365
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Victrix Systems
We are a vibrant systems engineering start-up based out of Pune, India, that is trusted for designing the best user-focused technology solutions. We deliver human-led tech-enabled decision systems for small and medium businesses worldwide. We build intelligent systems focusing on quality, performanc...
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