Application Support Engineer
- Cradlepoint
- 1 - 3 years
- Noida, Gurugram
- 1 day ago
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Job Description
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.
Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
Change Introduction impact analysis Support.
Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Contribute to meeting the SLAs and KPIs as applicable for our customers.
Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
Be part of our shift roaster to cover operational needs.
Solid Linux/Unix handling knowledge.
Scripting (e.g. Shell, Python, Ansible).
Experience in container technologies e.g. Docker/Kubernetes.
Knowledge on Grafana, Elastic search is a merit.
Able to do standard configurational changes and regular application upgrades using SOP/MOP.
Meritorious is Oracle database experience.
Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
ITIL processes knowledge is a merit.
Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
Fluent in spoken and written English.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Flexible and adaptable; able to work in ambiguous situations.
Problem solving and root cause identification skills.
Must be a team player and able to work collaboratively with and through others.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram
Keyskills: Unix Application support Linux Financial sector Incident management Troubleshooting Operations Service operations Python mobile commerce
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