Automated Operations Engineer
- Cradlepoint
- 3 - 5 years
- Noida, Gurugram
- 4 days ago
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Job Description
- Service Alarm Monitoring.
- Alarm Management for the assigned Network Services.
- Ticket Management.
- Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions.
- Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
- Work Order Handling.
- Regular follow up on the events with relevant departments working on it as per the MSTOP process.
- Work towards KPI & Balanced Scorecard parameters.
- Work towards the IPM parameters assigned by the CA Manager.
- End to end responsible for the incident ticket lifecycle.
- Alignment to the organizational guidelines & departmental processes & procedures.
- Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science.
- Industry experience: 3- 5Years In Telecom.
- Certifications: Certification related to Telecom/IP shall be an added advantage.
Keyskills: Computer science Telecom Field operations Assurance Networking Telecommunication network services Service quality Monitoring Remedy
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Cradlepoint
We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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