Senior User Experience Designer @ Cradlepoint

As a Senior UX Designer , you will lead the design and delivery of user-centred experiences that drive simplification, digital transformation and innovation across Ericsson. You will collaborate closely with cross-functional teams, including product owners, engineers, data scientists, and business stakeholders to translate complex business needs into intuitive, effective, and delightful user experiences. Your expertise will be crucial in leveraging emerging technologies such as AI/ML and data analytics into the UX design process, ensuring products resonate with users and align with our brand strategy.

Overall, you will be part of initiatives and programs to drive flow simplification, innovation and digitisation of the company.

A day in the life of a UX Designer:

User & Customer Journey Visualization : Collaborate with product teams to map and visualize user/customer journeys, identifying and prioritizing high-value opportunities for digital transformation and operational excellence.
UX Research & Evaluation : Lead and execute a variety of UX research methods including user interviews, contextual inquiry, A/B testing, usability testing, and heuristic evaluations to gather actionable insights.
Agile & Cross-Functional Collaboration : Work closely with Product Owners (PO), Agile teams, and stakeholders to prioritize user stories and features, ensuring alignment with Agile frameworks and business goals.
Customized Design Solutions : Propose and implement tailored design approaches based on contextual user needs and business constraints to minimize UX debt and enhance product usability and usefulness.
AI & Emerging Tech Adaptation : Adapt and evolve UX best practices to suit AI-driven products and intelligent environments, integrating prompt engineering and AI-human interaction considerations.
End-to-End UX Design : Manage the full UX lifecycle from research and ideation to wireframing, prototyping, usability testing, and final implementation, ensuring high-quality deliverables.
Design System & Information Architecture : Develop, maintain, and enforce design systems and information architecture standards to ensure consistency and scalability across digital products.
Stakeholder Engagement : Effectively communicate design decisions and user insights to stakeholders at all levels, advocating for user-centric solutions that align with strategic objectives.
Implementation Oversight : Oversee the translation of designs into final products, collaborating with development teams to ensure design integrity and business outcomes are met.

Core Skills & Expertise

User Research & Usability Testing
Interaction Design & Wireframing
User Journey Mapping & Customer Experience Strategy
Information Architecture & Design Systems
Prompt Engineering (UX & AI standards)
Design Thinking & Design Strategy
Agile Methodologies & Stakeholder Management
Proficiency in UX tools (e.g., Figma, Sketch, Adobe XD, Axure)
Knowledge of AI/ML concepts impacting UX design
Strong communication and collaboration skills

Bachelor s or Master s degree in design, UX Design, Interaction Design, Human-Computer Interaction, or related field.
5 to 8 years of professional UX design experience, preferably in complex, technology-driven environments.
Proven track record of delivering impactful user experiences in enterprise or digital product settings.
Experience working with Data, AI/ML-enabled products are highly desirable.

About the team and benefits

We are a diverse and inclusive group of individuals, from service designers to analysts to solution architects and Business SMEs, who all share a passion for innovation, change, agility and continuous improvement within Ericsson!
You will also join our global community of Designers to connect with colleagues of different seniority levels across functions working in similar transformation programs as yourself. The Design community offers multiple learning- and knowledge-sharing opportunities, advanced UX and AI Integration methodologies, mentoring programs, and training to support your growth and development ambitions!
Overall, you will be part of initiatives and programs to drive flow simplification, innovation and digitisation of the company.

Work model : M in 60% working from office

Location: Bangalore, Gurgaon