Mortgage Customer Support Associate - Voice (Freshers)
- Mr Cooper Group
- 0 - 1 years
- Bengaluru
- 23 days ago
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Job Description
Overview:
Are you a recent graduate with strong communication skills and a passion for helping people? Join our team as a Mortgage Customer Support Associate Voice, with Mr Cooper. where you'll be trained to assist customers over the phone with their mortgage-related queries. This is a great opportunity to start your career in the financial services industry with hands-on experience and growth potential.
Key Responsibilities:
- Handle inbound and outbound voice calls to assist customers with questions about mortgage products, payments, and account details.
- Provide clear and friendly guidance on loan options, interest rates, and application steps.
- Help customers navigate basic account setup and document submission over the phone.
- Maintain accurate records of customer interactions using our CRM system.
- Participate in training programs to build knowledge in mortgage processes and customer service best practices.
- Work closely with team members and escalate complex issues to senior staff when needed.
Who Can Apply:
- Fresh graduates (UG Any discipline) with strong verbal communication skills.
- Eagerness to learn and grow in a customer service and financial services environment.
- Comfortable working in a voice-based support role (inbound/outbound calls).
- Basic computer skills and willingness to work with CRM tools and internal systems.
What We Offer:
- Comprehensive training and mentorship to help you succeed.
- A supportive team environment with opportunities for career advancement.
- Competitive compensation aligned with entry-level market standards.
- Exposure to the mortgage and financial services industry.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: Mr Cooper GroupLocation(s): Bengaluru
Keyskills: Communication Skills Customer Support Calls Handling Voice Process Inbound & Outbound Calling US Mortgage Process Active Listening
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Mr Cooper Group
About Mr. Cooper Mr. Cooper Group Inc. (NASDAQ: COOP) provides quality servicing, origination and transaction-based services related principally to single-family residences throughout the United States with operations under its primary brands: Mr. Cooper and Xome. Mr. Cooper is one of the largest ...
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