Engineer- IP
- Cradlepoint
- 3 - 7 years
- Noida, Gurugram
- 15 days ago
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Job Description
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
- Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
- Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
- Good Communication & trouble-shooting skills.
- 3-7 years of relevant in IP Domain
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Switching / Router EngineeringEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram
Keyskills: switching load balancing ip networking l3vpn rstp bgp networking vrrp mstp routing vlan mpls telecom protocols cisco communication skills bfd l2vpn ip networking protocols problem solving ospf stp fault management firewall hsrp ldp troubleshooting
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Cradlepoint
We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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