Process Associate-ITSM/Customer Experience @ Robert Bosch

Roles & Responsibilities :

• Coordinate ITSM rollout activities with internal and external stakeholders.

• Work with stakeholders to prioritize, plan, and manage multiple projects and tasks efficiently.

• Verify training documents and onboarding formats to ensure they meet defined standards and requirements.

• Conduct knowledge transfer and training sessions for diverse user groups including technical and non-technical teams.

• Ensure smooth onboarding process for users in line with ITSM framework.
  Qualifications

Educational qualification:

Bachelors degree (BE) in Computer Science, Information Technology, or a related field

Experience :

2+ Years of experienc