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Dark Store Manager @ Swiggy

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 Dark Store Manager

Job Description

Responsibilities

  • Recommend and advise on best practices of picking and packing to improve Cx experience.
  • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing

of Cx orders using appropriate tools and dashboards.

  • Guide partners on proper usage of dashboards and other portals to prevent any

inaccuracies leading to Cx impact.

  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to

enhance smooth Ops leading to better Cx experience.

  • Advise partner stores on speed perception and order fulfillment. Recommend best

practices of the same to improve Cx.

  • Provide recommendations to partners for continuous improvement on delivering best Cx

metrics.

  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.
  • Provide recommendations to the partners regarding the change in demand pattern/ spike in

order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cximpact. Qualifications

  • Graduate / 3-5 years of retail management experience
  • Must have led 15+ people/ employees at Retail/ Store.
  • Problem solving, data-driven decision-making
  • Adaptability to dynamic situations.
  • Experience from retail/FMCG/ quick commerce Industry.

Benefits and Perks:

  • Monthly Incentives.
  • Medical Benefits

Job Classification

Industry: Retail
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: Retail Store Operations
Role: Retail Store Manager
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Chennai

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Keyskills:   Inventory Control Retail Store Operations Store Operations Inventory Management GRN LIFO Inward FIFO Store Management FMCG Operations Store Planning

 Fraud Alert to job seekers!

₹ 4.5-6 Lacs P.A

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Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...