Senior Manager - Process Excellence @ Conduent

Home > Business Process Quality

Senior Manager - Process Excellence

Conduent
5 - 10 years
Noida, Gurugram
3 days ago
Email to a friend
Report this job

Job Description

Key Tasks & responsibilities

Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations

Providing HighQualityBusiness analytics support to Management team

Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities

Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues

Leading high impactSixSigmaand Lean projects

Coach green belt and smaller/lower complexity projects across the business.

Mentoring Green Belts/Yellow Belts

Business Process matrices & Reporting:

To define & develop Process Metrics Scorecard (Client u2013 Domain level) u2013 both for existing key clients and new clients and Tracking performance around these metrics

Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals

Knowledge & Skills

Six Sigma Green Belt or Black Belt certifications

Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)

Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.

Strong analytical and problem-solving skills with sound business Knowledge

Possess excellence, project management, and people management skills.

Qualifications
Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Process / Operational Excellence
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: project management presentation skills sql tableau data visualization six sigma process excellence mechanical engineering preventive maintenance power bi gear box hydraulics lean compressors six sigma green belt mechanical maintenance

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Manager, Quality Assurance

Conduent

10 - 15 years

Bengaluru

3 days ago

₹ Not Disclosed

Executive-Microbiology

Pfizer

3 - 8 years

Visakhapatnam

5 days ago

₹ Not Disclosed

Associate- Microbiology

Pfizer

3 - 8 years

Visakhapatnam

5 days ago

₹ Not Disclosed

Senior Quality Analyst - Non It Bfsi

Coforge

2 - 6 years

Hyderabad

10 days ago

₹ Not Disclosed

Conduent

None

Senior Manager - Process Excellence @ Conduent

Home > Business Process Quality