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Customer Success Executive @ Web Spiders

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Web Spiders  Customer Success Executive

Job Description

WS Group | Customer Success Executive Jobs at Work from office
Customer Success Executive

We re hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

Plenty o paid time off

Team members start with 3 weeks of paid time off.

Get up to $1,000 a year in skill development covered.

  • Get paid to take a break

    Get a $1,000 bonus the first time you take a vacation that s 5 days or longer.

  • A big focus on health

    $200 monthly wellness stipend, to be used for whatever wellness means for you.

    We re hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

    Experience: 2+ years

    Location: Kolkata.

    Shift: Rotational (including Night Shifts for Global Client Support)

    Key Responsibilities :
    • Act as the primary contact for clients across support and delivery phases.
    • Coordinate with internal teams (development, QA, design, AI) to meet project goals.
    • Track timelines, manage tasks, and ensure SLA compliance.
    • Accurately document client requirements, feedback, and communications.
    • Use AI tools to generate reports and automate support workflows.
    • Ensure timely issue resolution by engaging the right departments.
    • Maintain structured, clear project and support documentation.
    • Work in rotational shifts, including night shifts for global coverage.
    Requirements :
    • 2+ years in project coordination or client support (IT/digital services preferred).
    • Understanding of web, mobile apps, and AI technologies.
    • Excellent communication and strong documentation skills.
    • Ability to manage multiple projects and meet deadlines.
    • Familiar with SLAs and delivering consistent service within targets.
    • Comfortable with rotational and night shifts.
    Preferred :
    • Experience with JIRA, Trello, Asana, or similar tools.
    • Exposure to Agile/Scrum methodologies.
    • Use of AI tools for automation and reporting.

    Job Classification

    Industry: Film / Music / Entertainment
    Functional Area / Department: Project & Program Management
    Role Category: Other Program / Project Management
    Role: PMO Executive
    Employement Type: Full time

    Contact Details:

    Company: Web Spiders
    Location(s): Kolkata

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    Keyskills:   IT services SAN Automation Senior Executive Project management Focus Service excellence Client support Issue resolution Wellness

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    Web Spiders

    WIPL is a 25-year-old customer-oriented Cloud Technology provider offering premium services to help businesses grow, backed by a dedicated team of technical experts providing responsive & personalized support round the clock & throughout the year.