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Job Category
User Experience
Job Details
About Salesforce
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At Salesforce, Design and User Experience is at the heart of how we help people work more effectively. We re looking for a seasoned design leader and product builder to shape our digital experience platform empowering businesses to build meaningful, engaging experiences across every touchpoint. You ll lead a team of talented designers, working closely with cross-functional partners in product, engineering, and research to bring powerful, user-centered solutions to life. Together, youll help transform CRM into a forward-looking, intelligent system of action redefining how users engage with data, automation, and customers. You will drive the design of AI-led and agentic experiences, leveraging contextual insights, smart assistance, and natural interactions to streamline workflows and boost productivity. You re a strong systems thinker with deep product sensibility and empathy for users. You thrive on simplifying complexity and love building elegant solutions that ship. This is your opportunity to define the next generation of CRM.
Responsibilities:
Manage and develop a team of talented designers
Recruit, nurture and retain best-in-class talent
Influence and compellingly communicate the vision to a wide variety of key stakeholders
Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
Solve complex UX design problems across multiple channels
Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
Work with engineering to deliver final product
Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
Own various application interfaces
Work with devs and QE to deliver polished final product
Evangelize SLDS interface guidelines and design patterns.
Experience / Skills Required:
Managed an entire product lifecycle from concept to release
10+ years of experience designing and delivering products in cross-functional teams from start to finish
3+ years of management experience
A strong passion for managing and mentoring designers
Deep understanding of user-centered design methods and best practices - and you re always looking to improve on your process
The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
Power to influence others and build consensus, while dealing with ambiguity
Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
Experience using analytics, user research and other approaches to help make decisions and iterate on the product
Constant drive to stay up-to-date with the latest industry news and developments.
A deep appreciation and talent for simple solutions to complex problems
Expert knowledge of design tools such as Sketch, Photoshop, Illustrator
BA/BS or MA/MS in design related field, or equivalent experience
Bonus:
Experience working in design systems
Experience with CRM or enterprise software
Experience working in design systems
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: UX, Design & ArchitectureRole Category: UI / UXRole: User Research ManagerEmployement Type: Full time