Hiring for Leading ITES Company In Bangalore/Chennai for Customer Support - Blended Process
Interview Mode : Virtual
Max Salary Chennai : 4.5 LPA
Max Salary Bangalore : 3.6 LPA
Key Highlights:
1: Graduate/UG with min 1 year experience in customer service
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cab
6: Excellent Communication Skills
7: Immediate Joiners Preferred
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
Key Responsibilities:
Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.
Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Keyskills: Customer Service Voice Process Infosys Tech Mahindra FirstSource Wipro Cognizant US Voice Genpact Accenture TCS Voice Support Customer Support Bpo Voice IBM IGT Customer Care International Voice International Process Octopus Tech. WNS Capgemini UK Process International BPO