Associate Program Manager @ eClerx

Home > Other Program / Project Management

Associate Program Manager

eClerx
2 - 6 years
Hyderabad
4 days ago
Email to a friend
Report this job

Job Description

APGM Key Responsibilities:1. Team Management:

Lead, manage, and mentor a team of NOC engineers and technicians.

Schedule and assign tasks to ensure 24/7 network coverage.

Conduct regular performance evaluations, providing feedback and coaching for continuous improvement.

2. Network Monitoring & Management:

Oversee continuous monitoring of network performance, including servers, routers, and switches.

Ensure timely identification, logging, and resolution of network incidents.

Implement and maintain network monitoring tools and systems for proactive management.

3. Incident Management:

Act as the escalation point for critical network incidents and outages.

Coordinate with IT teams and vendors to resolve complex network issues effectively.

Ensure comprehensive incident documentation and conduct root cause analyses.

4. Performance Optimization:

Analyze network performance data to identify trends and areas for improvement.

Implement strategies to optimize network performance, reduce downtime, and enhance reliability.

Conduct network capacity planning to support future growth and scalability.

5. Policy & Procedure Development:

Develop and enforce NOC policies, procedures, and best practices.

Ensure compliance with organizational standards, industry regulations, and security protocols.

Maintain accurate documentation of network configurations and operational procedures.

6. Reporting & Communication:

Prepare and present reports on network performance, incidents, and resolutions to senior management.

Communicate network status updates, issues, and resolutions to stakeholders.

Foster effective communication channels within the NOC, management, and clients.

Technical Skills:

In-depth knowledge of network protocols, routing, switching, and network security.

Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios.

Experience with cloud-based networks and services is a plus.

Strong understanding of the ITIL framework and best practices.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Program Manager
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Program Management Team Management Performance Optimization Network Monitoring Network Management ITIL framework Incident Management

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Program Engineer OIL & GAS

hiring program

2 - 4 years

Chennai

12 hours ago

₹ 1.75-3.5 Lacs P.A.

Associate

Amazon

5 - 10 years

Kolkata

3 days ago

₹ Not Disclosed

Technical Project Manager (DevOps, Java, Frontend)

Bloom Talents

10 - 17 years

Agra

4 days ago

₹ 15-22.5 Lacs P.A.

Assistant Manager - PE

Alphawave Human

7 - 12 years

4 days ago

₹ -10 Lacs P.A.

eClerx

eClerx Digital

Associate Program Manager @ eClerx

Home > Other Program / Project Management