Major Incident Professional
- BT Group
- 2 - 5 years
- Noida, Gurugram
- 12 days ago
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Job Description
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
We are looking for a highly skilled and experienced Major Incident Professional to join our team in BT E SERV INDIA PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in handling major incidents and a strong background in BPO/Call Centre operations.
Roles and Responsibility
- Manage and resolve complex technical issues efficiently.
- Collaborate with cross-functional teams to identify root causes of problems.
- Develop and implement effective solutions to prevent future occurrences.
- Provide excellent customer service and ensure high levels of customer satisfaction.
- Analyze incident trends and recommend process improvements.
- Ensure timely resolution of major incidents and minimize business impact.
Job Requirements
- Strong knowledge of BPO/Call Centre operations and procedures.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong communication and interpersonal skills.
- Experience with incident management tools and software.
- Ability to analyze complex data and provide insights for improvement.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: BT GroupLocation(s): Noida, Gurugram
Keyskills: Major Incident Management customer service Call Centre operations troubleshooting process improvement
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