Employee Data Analyst @ Tableau Software

The Employee Data Analyst is a member of the Global Operations Centre (GOC)- Workday team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to the Supervisor GOC Workday and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines. Responsibilities: The responsibilities of the Employee Data Analyst include but are not limited to the following:Data Management for all forms of Employee data
Process Manager Self-Service (MSS) for all kinds of transactions on Workday
Audit Global work authorisation (GWA) for new hires and international transfers
Case management - case triaging, adhering to TAT, meet CSAT expectations
Contract management and Background Investigation Process management
Identify and Perform data audits to ensure meeting clean data requirements
Create and analyse various HR reports and monthly, quarterly dashboards
Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Act as point of contact and subject matter expert(SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions. Support team members as part of SME role
Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
Participate in testing(UAT) and implementing system upgrades and rollout of new features
Own data integrity of all employee change transactions by following the outlined peer review/audit process
Ensure compliance with audit requirements by completing work correctly and timely
Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs
Work collaboratively across a global team to continuous improvement
Bring process optimisation ideas to meet our efficiency goals
Process transition from COEs and Regional teams to GOC Required skills/experience: 5-6 years work experience in an HR Data Management or HR operations role
Experience with Workday and global HR Systems
Must have strong understanding of data integrity and data privacy requirements
Excellent verbal and written communication skills: concise, articulate, and confident
Work effectively in a team environment
Intermediate to Advanced knowledge of Excel
Proven ability to diagnose a problem, informed by data and lead correction efforts
Proven project management skills
Exceptional customer service orientation
Ability to prioritise competing priorities in a high-paced work environment
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritisation and follow-up skills Requirements For Success: 1. Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
2. Communication: Possess excellent presentation skills and comfort presenting to upper management
3. Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
4. Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
5. Detail Oriented: Focus on data accuracy and system integrity
6. Trust: Demonstrated ability to handle highly sensitive data