Interaction Specialists
- Entrata India
- 1 - 2 years
- Pune
- 1 month ago
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Job Description
We are seeking a detail-oriented and self-disciplined Interaction Specialists to join our team. In this role, you will handle email and chat communication with tenants. You will play a critical role in delivering a high standard of customer care while maintaining accurate records and ensuring timely responses. If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.
Responsibilities will include
- Write well-designed, testable, efficient code
- Respond promptly and professionally to tenant inquiries via email and chat.
- Handle a variety of tenant concerns, including payment inquiries, maintenance requests, and general information.
- Follow established guidelines and protocols to resolve tenant issues effectively.
- Collaborate with internal teams as needed to address complex issues.
- Ensure a high level of customer satisfaction through clear, empathetic, and thorough communication.
- Manage time effectively while handling multiple inquiries during shifts.
Minimum Qualifications
- Experience: Minimum of 1-2 years in customer support, customer care, or a similar role, preferably in the real estate or rental market.
- Language Skills: Strong English reading and writing skills with excellent grammar and clarity.
- Attention to Detail: Ability to accurately document and follow up on all tenant communications.
- Independence & Discipline: Self-motivated and capable of working independently with minimal supervision.
- Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed.
- Technology Skills: Proficiency in using customer support platforms, email systems, and chat tools.
Preferred Qualifications
- If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Entrata IndiaLocation(s): Pune+ View Contact
Keyskills: customer support email systems customer service customer care chat tools customer support platforms
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Entrata India
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