Order Operations Analyst
- Entrata India
- 1 - 3 years
- Pune
- 1 month ago
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Job Description
Entrata seeks a high-performing Order Operations Analyst to join our Contracts Team. In this role, you will assume a wide range of responsibilities requiring critical thinking, innovation, and integrity. The Order Operations Analyst is responsible for supporting the sales process by processing various complex commercial agreements with Entrata s customers, assisting with contract terminations, and assisting with drafting agreements when necessary. We seek someone with impeccable attention to detail, high energy, and a positive attitude. Because Entrata is one of the fastest-growing SaaS companies in the multifamily housing market, we need someone capable of adapting to new processes seamlessly.
Responsibilities will include
- Primarily responsible for creating opportunities in ClientAdmin accurately and efficiently, including order entry, verification, and document filing.
- Own and maintain the integrity of contract processing practices and procedures.
- Own entry of renewal fees in ClientAdmin, as directed.
- Ability to operate independently in an ambiguous environment
- Work with other order operations team members, contract managers and contract team management on unique contracting situations.
- Manage the lifecycle of contracts through DocusignCLM, CPQ and Salesforce
- Uses best practices and knowledge of contractual issues to improve processes. Recommends solutions in their area to align with company goals and objectives.
- Other projects as assigned
Minimum Qualifications
- College Degree (or equivalent)
- 1-3 years of experience with Salesforce, CPQ or other quoting systems preferred
- 1-3 Years of direct contract administration experience in a tech company or high-volume environment
- Ability to mentor the skills of junior colleagues within the India team, facilitating clear communication with US leadership
- 1 Year of direct experience with ClientAdmin
- Excellent attention to detail
- Ability to work independently and as part of a team.
- Fast problem-solving skills
- Work efficiently in multiple software applications, including Salesforce, DocuSign and Microsoft.
- Superb writing and grammar skills; ability to use contractually appropriate language
- Be able to diffuse sensitive customer situations diplomatically
- Understand database management and master new database tools easily
Preferred Qualifications
- Experience with Software as a Service (SaaS) product offerings
- Experience with CRM Management Software
- Experience with DocusignCLM and e-signature software
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Entrata IndiaLocation(s): Pune+ View Contact
Keyskills: Order Operations Analysis e-signature software CRM Management Software DocusignCLM CPQ Software as a Service Salesforce
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