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IT Engineer (US Team - Night Shift) @ Lifecell

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Lifecell  IT Engineer (US Team - Night Shift)

Job Description

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST). This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions.


Key Responsibilities:


  • Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST), ensuring seamless communication with US teams using fluent US English.
  • Manage and maintain accurate hardware and software inventory records.
  • Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly.
  • Collaborate closely with the technology team to escalate and resolve complex technical problems.
  • Coordinate effectively with the US team to quickly address and resolve IT incidents and service requests, minimizing downtime and preventing revenue loss.
  • Maintain clear and professional communication to avoid any misunderstandings or delays.

Required Skills & Qualifications:


  • Excellent proficiency in US English, both spoken and written, to facilitate clear communication with US-based teams.
  • Proven experience in hardware and software inventory management.
  • Strong troubleshooting skills for IT systems, printers, and applications.
  • Ability to work efficiently during night shifts with minimal supervision.
  • Strong coordination and interpersonal skills to work effectively with international teams.
  • Technical aptitude with a proactive approach to problem-solving.

Preferred Candidate:


  • Prior experience supporting US teams or working in a US time zone.
  • Familiarity with ticketing systems and IT service management processes.

Company Website


https://www.lifecell.in/


HR Vaishnavi


Email: va********g@li*****l.in


Job Classification

Industry: Pharmaceutical & Life Sciences
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Lifecell
Location(s): Chennai

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Keyskills:   Ticketing systems Fluent English IT Systems Troubleshooting

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₹ 4-6 Lacs P.A

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Lifecell

LifeCell is India's first & largest private stem cell bank and stem cells solutions provider to bring the revolutionary concept of umbilical cord stem cell banking to India. LifeCell started its operations in 2004 with cryogenic preservation of umbilical cord blood stem cells at its advanced fac...