Service Delivery Manager Service Delivery Manager
- Zensar
- 9 - 26 years
- Kolkata
- 5 days ago
- Email to a friend
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Job Description
Location: [Specify Location]
Job Type: Full-Time
Role Overview:
We are seeking a dynamic and experienced ServiceNow Delivery/Presales Lead to drive our ServiceNow business growth, engage with customers, and deliver compelling presentations. The ideal candidate will have a strong technical background in ServiceNow, excellent communication skills, and the ability to present solutions effectively to senior stakeholders.
Key Responsibilities:
- Lead customer engagements, understand business requirements, and translate them into effective ServiceNow solutions.
- Deliver impactful presentations and oral proposals to clients, demonstrating expertise in ServiceNow capabilities.
- Act as a thought leader in the ServiceNow ecosystem, influencing strategy and solution design.
- Collaborate with sales and pre-sales teams to drive opportunities and expand business.
- Provide guidance and mentorship to the delivery team, ensuring successful project execution.
- Engage in executive-level discussions, aligning ServiceNow solutions with business objectives.
- Support RFP responses, proposal development, and proof-of-concept demonstrations.
- Stay updated on ServiceNow best practices, product roadmaps, and industry trends.
Required Skills & Experience:
- 10+ years of experience in IT Service Management (ITSM), with at least 5 years focused on ServiceNow.
- Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, HRSD, or SecOps.
- Proven ability to lead customer-facing engagements and deliver compelling presentations.
- Excellent verbal and written communication skills, with experience in orals and executive presentations.
- Strong business acumen and the ability to map ServiceNow capabilities to business needs.
- Experience in pre-sales, RFP responses, and proposal writing.
- ServiceNow Certified System Administrator (CSA) and at least one additional certification (e.g., CIS-ITSM, CIS-CSM) preferred.
- Ability to manage multiple stakeholders and drive consensus in complex environments.
Preferred Qualifications:
- Experience working in a consulting or professional services environment.
- Familiarity with ServiceNow integrations, automation, and AI-driven solutions.
- Hands-on experience with ServiceNow implementation projects.
- Thought leadership through blogs, webinars, or speaking engagements in the ServiceNow ecosystem.
Why Join Us
- Opportunity to work with a growing team of ServiceNow experts.
- Engage with high-profile clients and shape their ServiceNow strategy.
- Competitive salary, benefits, and career growth opportunities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Proposal writing Automation Senior Executive Consulting ITSM Presales professional services RFP System Administrator Proposal development
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