Customer Support
- Teleperformance
- 10 Positions
- Bengaluru
- 23 hours ago
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Job Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies to customers.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members and other departments to enhance service delivery.
- Participate in training sessions to improve product knowledge and customer service skills.
- Work on rotating shifts to ensure 24/7 customer support availability.
- Strong communication skills with the ability to convey information clearly and effectively.
- Customer-oriented mindset with a passion for helping others.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computers and customer support software.
- Flexibility to work in rotating shifts, including weekends and holidays.
- Prior experience in customer support is a plus, but not mandatory.
Position Overview
We are seeking a dedicated and enthusiastic Customer Support professional to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional service and support to our customers. As a Customer Support representative, you will play a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries, resolving issues, and providing information about our products and services.
With an annual salary of 3,00,000, this full-time position offers a unique opportunity to work in a fast-paced environment across multiple locations including Mumbai City, Bangalore, Navi Mumbai, and Thane. We are looking for candidates with a range of experience, from fresh graduates to those with up to 3 years of experience in customer service.
Key Responsibilities
Qualifications
To be successful in this role, candidates should possess the following qualifications:
If you are looking for a rewarding career in customer support and meet the qualifications listed above, we encourage you to apply. Join us in making a difference in our customers' lives and be part of a team that values dedication and excellence.
We have 10 positions open for this role, and we look forward to welcoming new talent to our team!
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: General / Other SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: Customer SupportContact Details:
Company: TeleperformanceLocation(s): Bengaluru
Keyskills: communication skills
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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