Manager - Experience
- Meesho
- 3 - 8 years
- Bengaluru
- 12 days ago
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Job Description
About the Role
As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys.
Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction.
Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers.
You will address this question daily by implementing user and seller-centric, cost-effective designs and processes.
Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain.
What you will do
- Build best in class post order communication and support experiences for our users
- Ensure seamless flow of order related information to users across multiple channels (Off-app, In-app)
- Build robust mechanisms to ensure prompt and effective resolutions for users enquires
- Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics
- Lead strategic initiatives and projects to transform our user engagement approach
- Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments
- Implement user-centric, cost-effective designs and processes for long term sustainable improvements
- Own performance metrics related to User Experience within your designated domain
What you will need
- Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting
- Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
- Exhibit a proven capability to articulate informed perspectives on business implications and strategies
- Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership
- Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: MeeshoLocation(s): Bengaluru+ View Contact
Keyskills: management consulting customer Management User Engagement Initiatives Program Management User Experience Management Customer Support Strategy
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