Sustaining Engineer @ Critical Start

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Sustaining Engineer

Critical Start
2 - 5 years
Pune
22 days ago
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Job Description

A chance to make an impact every day whether protecting customers or contributing to a greater mission.
Collaboration with talented, supportive teammates who value accountability and growth.
A commitment to continuous improvement, striving for excellence, and breaking past mediocrity.
A culture of learning, innovation, and inclusivity, where every idea matters.
Recognition for being at the forefront of the industry we've received accolades that prove we're doing something right.
A supportive environment where you belong and your contributions truly matter, as one team member put it:
Every day presents new challenges and opportunities for growth, and the culture is unlike any other.

Who You Are

We are seeking a Sustaining Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations.

The ideal candidate is a collaborative team member who thrives in team-oriented environments, actively engaging with software engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to contribute to shared goals and exchange insights. This individual is adaptable and resourceful, able to navigate complex and evolving software environments with confidence, respond effectively to new challenges, and develop creative solutions to unforeseen issues.

They are customer-focused, recognizing the importance of delivering high-quality software and enhancing the user experience, while also remaining attentive to feedback from both users and team members. Additionally, they are organized and efficient, demonstrating the ability to manage tasks effectively, prioritize work based on urgency and impact, and handle multiple issues and projects simultaneously to ensure timely resolution and delivery.

We welcome individuals from all backgrounds and are committed to fostering an inclusive, respectful, and supportive workplace.

What You Will Be Doing

Monitoring and Issue Management:

Track Issues: Regularly review and monitor issues in our tracking systems for new bugs and tasks and system alerts.
Prioritize: Assess and prioritize incoming issues based on impact and urgency, ensuring critical problems and task requests are addressed promptly.

Troubleshooting and Debugging:

Diagnose Problems: Investigate and diagnose software defects by analyzing logs, reproducing issues, and debugging code.
Resolve Bugs: Implement fixes for identified bugs and issues, test the fixes to confirm resolution, and ensure that changes do not introduce new problems.

Code Maintenance and Refactoring:

Review Code: Examine existing code to understand functionality and identify areas that require maintenance or optimization.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Critical Start
Location(s): Pune

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Keyskills: Debugging Agile Customer relationship Management Continuous improvement Troubleshooting Monitoring Product support Testing

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Critical Start

Critical Start provides Managed Detection and Response (MDR) that eliminates noise and blind spots across your IT and OT environments. Our experts investigate and respond to every alert around the clock, acting as an extension of your team. We reduce risk so your team can stay focused on what matter...

Sustaining Engineer @ Critical Start

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