Job Description
Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
The role: Operational ManagementOversee the Salesforce support team, providing guidance, mentoring, and performance management.Ensure timely resolution of support tickets, including issues, incidents, and requests, while meeting SLAs.Monitor system performance and proactively address potential issues to ensure platform reliability.Manage system maintenance activities, including upgrades, patches, and scheduled downtime, while minimizing business impact.Team LeadershipLead and motivate the Salesforce support team to deliver exceptional service and achieve performance goals.Provide training and development opportunities to enhance team skills and Salesforce expertise.Act as the escalation point for critical issues, ensuring swift resolution and clear communication with stakeholders.Stakeholder EngagementCollaborate with business teams to understand their needs and ensure the Salesforce platform aligns with organizational goals.Act as the liaison between IT and business users, translating technical issues into business terms and vice versa.Communicate platform updates, system changes, and support metrics to stakeholders regularly.Strategic OversightDevelop and enforce Salesforce support policies, processes, and best practices to maintain system integrity.Stay updated on Salesforce features, releases, and trends to drive continuous improvement.Identify opportunities for system enhancements and work with development teams to implement them.Manage vendor relationships for Salesforce-related tools and services.Compliance and GovernanceEnsure Salesforce operations comply with organizational policies and regulatory requirements.Oversee data integrity and security protocols within the Salesforce platform.Maintain accurate system documentation and training materials. What youll bring: Technical Skills
3+ years of experience in Salesforce administration, support, or management.Salesforce Administrator certification required; advanced certifications (e.g., Salesforce Advanced Administrator or Sales Cloud Consultant) preferred.Proven leadership experience managing teams in a technical support environment.Strong problem-solving, communication, and project management skills.Key Competencies
Technical ExpertiseIn-depth knowledge of Salesforce platform capabilities, including Service Cloud, Sales Cloud, and other modules.Customer FocusCommitment to delivering a seamless user experience and resolving issues promptly.Team CollaborationAbility to work cross-functionally with diverse teams to achieve common goals.AdaptabilityCapability to manage multiple priorities in a fast-paced, dynamic environment.Strategic ThinkingVision to align Salesforce operations with long-term business objectives. About us Were a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future.#LI-RR1
Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Job Classification
Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Head - Tech Support
Employement Type: Full time
Contact Details:
Company: Hitachi Vantara
Location(s): India
Keyskills:
project management
salesforce platform
salesforce
salesforce sales cloud
salesforce administration
visualforce
soql
it support
sfdc
salesforce lightning
lightning components
triggers
apex
sales force development
technical support
data loader
