Manager, Cloud Support
- Zafin Software Centre
- 10 - 15 years
- Thiruvananthapuram
- 1 day ago
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Job Description
Interested candidates please register using the link: https://forms.office.com/r/RxNdQsFB7Q
Walk-in details:
Date : 19th July 2025 - Saturday
Time : 9.30 AM - 4.30 PM
Venue: Zafin Software Centre of Excellence Private Limited,
7th floor, Niagara Building, Embassy Taurus Techzone,
Technopark Phase III, Kulathur, Thiruvananthapuram.Kerala, 695583
Major Responsibilities:
- Work with senior team members to plan, organize, coordinate, execute projects and Initiatives
- Manage meetings, document interactions with actions and next steps
- Diligence in follow-up and follow-through
- Create, update, present project plans
- Organize work to achieve positive outcomes
- Encourage use of agile work management processes
- Facilitate weekly, bi-weekly sprints for the team(s) assigned
- Help team members prioritize workload.
- Maintain a healthy team by empowering, motivating, and building trust
- Set goals for team members
- Present weekly progress reports
- Have good control on the work management process to adapt and course correct with agility
- Identify improvement areas, plan, and execute improvement items
- Summarize problems at hand for senior stakeholder consumption
- Prepare and participate in status meetings, governance meetings
- Setup, coordinate and manage triage sessions with customers and partners
- Work with the different internal team (cross functional and operational) to ensure seamless support to client needs
- Must be able to technically guide the team
- Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
- Coach, guide, mentor other members of the team/organization
- Support team in developing process knowledge base
- Setup knowledge base for the team to refer and enrich It continuously
- Lead from the front
Key Performance Indicators (KPIs):
- Clarity in thoughts and action: Written and Verbal
- Demonstrate ability to walkthrough the product/project functionality to an internal/external audience
- Demonstrate process adherence for all change management activities
- Demonstrate proactivity
- Demonstrate follow-ups and follow-throughs
- Client facing presentation ability
- Independently manage client expectations
- Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client
- Deliberate RCA discussions with client
- Internal stakeholder management and updates
- Closely work with Product team to align on production issues, and push for product release for timely delivery to client.
- Systematic team management and proper guidance/direction to the team.
Working Conditions:
- Ability to work in remote and/or office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zones
- Flexibility with working hours based on team and client needs
Minimum Required Technical Skills / Qualifications
Knowledge, Education, Training:
- Degree in computer science, engineering, business administration or equivalent experience
- Industry accepted certifications in management space
- Must be familiar with our product or a product used by financial institutions in a similar space
Experience:
- Multiple years of experience working with customers and partners
- Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
- Experience in leading techno functional discussions with client. Knowledge of cloud concepts
Technical:
- Agile, Scrum experience
- Experience with process methodologies used in software industry
- Good understanding of java based technical implementations, deployments and troubleshooting
- Strong in database concepts
- Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools
- Must be able to use and work with user interface-based applications
Communication:
- Strong, clear, and concise written and verbal communication skills
- Ability to communicate effectively at all levels of the organization
Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through
Interpersonal Skills: Strong interpersonal skills and can foster team collaboration.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Walk-insContact Details:
Company: Zafin Software CentreLocation(s): Thiruvananthapuram
Keyskills: Service Delivery Java Support Techno Functional Cloud Customer Management
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